Frequently Asked Questions

A gift set typically corresponds to a specific experience: an overnight stay, a dinner, a spa treatment, or a complete package. A gift voucher, on the other hand, functions more like a credit that can be used freely toward the services offered by the establishment.

Yes, gift sets can be personalized with a message for the recipient. Depending on the available options, you can add additional items to your gift set.

Once your order has been confirmed, you will generally receive your gift voucher via email in digital format. If you select that option, a physical gift voucher can also be mailed to you. The delivery details are specified at the time of purchase.

The reference number for your gift box is listed on the gift voucher you received by email or in the document attached to your order confirmation. It may also be listed in your customer account, if available. You will be asked for this reference number when making a reservation. If you cannot locate your reference number, our team will be happy to assist you.

To reserve a gift voucher, the recipient must contact the establishment directly. The recipient may be asked to provide the gift voucher number to verify its validity and confirm the reservation.

Yes, the recipient can generally choose their dates of stay, subject to the property’s availability and the terms and conditions of the gift voucher. Certain periods may be excluded or subject to an additional charge, depending on the offer selected.

We recommend booking as early as possible, especially for weekends, school holidays, or peak seasons. 

The extension of a gift voucher depends on the terms and conditions applicable to the offer you purchased. We encourage you to contact the establishment before the gift voucher’s expiration date to discuss any available options.

Yes, online payments are secure thanks to a secure payment platform. Banking information is treated confidentially and is not retained by the institution.

Yes, you can order multiple gift sets in a single order. This allows you to give several experiences to different recipients or prepare multiple gifts for the same occasion.

The purchase invoice can be sent by email after the order is confirmed or can be accessed from your customer account. If you haven't received it, you can contact the store, providing your name, the date of purchase, and the order number.

For a birthday, you can choose a hotel gift voucher tailored to the recipient’s preferences: a relaxing getaway, a gourmet getaway, an overnight stay with breakfast, or a package that includes a spa treatment. The goal is to offer a memorable experience rather than a material gift.

For Christmas, a gift voucher is a wonderful way to give the gift of an experience to enjoy after the holidays. A hotel, restaurant, or spa gift voucher allows the recipient to enjoy a moment of relaxation, an exceptional meal, or a getaway—whatever they’d like.

For couples, the most popular gift vouchers are often getaways for two, bistronomic dinners, spa access, or wellness packages. These experiences allow couples to share a special moment and create new memories together.

A gift voucher for a hotel, restaurant, or spa is a unique way to treat your parents. It lets them enjoy some downtime, a nice meal, or a getaway from their daily routine—whatever they prefer.

Choose a wellness package based on your desired experience: spa access, a massage, a relaxation ritual, or a stay with a wellness area. For a complete gift, a package combining lodging, breakfast, and spa access is particularly popular.

Yes, gift sets are an ideal solution for end-of-year gifts. They offer a rewarding and personalized experience tailored to employees, colleagues, customers, or business partners.

Special terms may be available for bulk orders, employee benefit programs, or corporate gifts. Please contact us, specifying the number of gift sets you’d like, the budget per recipient, and the type of experience you’re looking for, to receive a personalized quote.